Shipping policy
LEELA’S CLOSET
Shipping & Delivery Policy
Good things are coming your way! 💗
At Leela’s Closet, we want getting your favorite outfits to be as easy as finding something you love. Whether you’re borrowing a fabulous outfit or purchasing a piece to make your own, we’re here to help make the process simple.
Please review our shipping policy before placing your order.
1. SHIPPING LOCATIONS
Leela’s Closet currently ships to eligible addresses within the United States.
Shipping availability and any applicable restrictions will be communicated during checkout.
If you have questions about shipping to your location, please contact us before placing your order.
2. ORDER PROCESSING
We aim to process orders as quickly as possible.
Please allow 1–3 business days for order processing before your package ships. Processing times may vary during holidays, promotions, or periods of high order volume.
Business days do not include weekends or postal holidays.
Once your order ships, you will receive tracking information when available.
Please note that order processing time is separate from carrier transit time.
3. RENTAL SHIPPING
We want you to have time to enjoy your rental without unnecessary stress.
Our planned rental packages are:
- 1 item: $39 + shipping
- 4 items: $69 + shipping one way
- 6 items: $99 (includes shipping)
Each rental includes a rental period of up to 30 days, subject to the terms in our Rental Guidelines & Policies.
Please review your order confirmation for your rental details and any applicable shipping instructions.
We recommend placing your order with enough time for delivery before your planned event or occasion.
Although we do our best to get your items to you promptly, carrier delays can occasionally occur. If your package is delayed, please contact us so we can help determine the next steps.
4. RETURN SHIPPING FOR RENTALS
Returning your borrowed items is an important part of keeping Leela’s Closet ready for the next customer.
Please follow the return instructions provided with your rental.
Your order details will explain whether return shipping is included and how to obtain or use a return label.
When returning your rental:
- Package all items securely.
- Include all accessories and components supplied with your order.
- Use the designated return shipping method when one is provided.
- Ship your items by the applicable return deadline.
- Keep your tracking information until your return is confirmed as delivered.
Please do not assume that return shipping is included unless your order or rental instructions confirm it.
For additional information about rental periods, late returns, and item care, please review our Rental Guidelines & Policies.
5. SHIPPING FOR PURCHASES
Items purchased from Leela’s Closet are shipped according to the shipping options and charges displayed at checkout.
Shipping costs for purchases may differ from those included in rental packages.
Any applicable shipping charges will be displayed before you complete your purchase.
Once your order has shipped, tracking information will be provided when available.
Purchased items are subject to our applicable purchase, return, and refund policies.
6. SHIPPING DELAYS
We understand how exciting it is to receive something new!
While we do our best to meet estimated delivery times, shipping dates are not guaranteed unless expressly stated.
Delivery may be affected by weather, carrier delays, holidays, incorrect addresses, or other circumstances beyond our control.
If your package appears delayed, please contact us with your order number so we can assist you.
If a rental package is delayed and may not arrive in time for your intended occasion, please contact us as soon as possible.
Any cancellation, refund, or other resolution will be handled according to the terms applicable to your order and applicable law.
7. INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error, please contact us immediately. We will do our best to correct the address before your order ships, but changes cannot be guaranteed once an order has been processed.
Additional shipping charges may apply if a package must be reshipped because of an incorrect address supplied by the customer, where permitted by law.
8. LOST, STOLEN, OR DAMAGED PACKAGES
If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us as soon as possible.
Please retain the packaging and take photographs of any visible damage when appropriate.
We will work with you and the shipping carrier to determine the next steps.
Each situation will be reviewed individually, taking into account the available tracking information, carrier findings, and applicable law.
9. UNDELIVERABLE OR REFUSED PACKAGES
If a package is returned to us because of an incorrect address, failed delivery, or refusal of delivery, please contact us to discuss the available options.
Additional shipping charges may apply if a package needs to be shipped again.
For rental orders, the original rental deadline and return requirements may need to be reviewed based on the circumstances.
10. QUESTIONS ABOUT SHIPPING?
We’re happy to help!
If you have questions about an order, delivery estimate, return label, or shipping charge, please contact Leela’s Closet and include your order number whenever possible.
Thank you for shopping and borrowing from Leela’s Closet.
Your closet just got a little bigger! 💗
Please also review our Rental Guidelines & Policies for additional information about rental periods, returns, cancellations, and damage.