Terms of service
LEELA’S CLOSET
Rental Guidelines & Policies
Borrow. Wear. Return. Repeat. 💗
Welcome to Leela’s Closet, where you can enjoy a bigger wardrobe without filling your own closet!
Whether you’re looking for something special for an upcoming event, a fun outfit for game day, vacation wear, or simply something new to love, we’re excited to share our closet with you.
Before placing your order, please take a few minutes to review our rental guidelines. We want your experience to be fun, easy, and worry-free!
1. HOW RENTING WORKS
Renting from Leela’s Closet is simple!
- Browse our collection and find something you love.
- Choose your rental package and select your items.
- Complete your order through our website.
- Enjoy your borrowed pieces!
- Return your rental items according to the instructions provided with your order.
Our rental periods are designed to give you plenty of time to enjoy your selections without the pressure of returning them after just a few days.
2. RENTAL PERIOD
Leela’s Closet offers rentals for a period of up to 30 days.
Your rental period begins on the start date specified in your order confirmation or rental instructions.
You are welcome to return your items before the end of your rental period. Early returns do not automatically qualify for a refund or credit for unused rental days.
Please plan your rental carefully, allowing enough time for shipping and for your items to arrive before your intended event.
Rental periods are not automatically extended if you receive your items later than expected, so please contact us promptly if a shipping issue arises.
3. RENTAL PRICING
Our planned rental packages are designed to make borrowing affordable and convenient.
- 1 item — $39
- 4 items — $69
- 6 items — $99
These prices are intended to include shipping, subject to the shipping terms displayed at checkout.
All rental packages include a rental period of up to 30 days.
Package availability, eligible items, and any applicable restrictions will be displayed on our website.
Rental pricing applies to borrowing items and does not transfer ownership to the customer.
Please note that rental packages cannot be combined with purchase offers unless expressly stated.
4. SHIPPING & DELIVERY
Rental items will be shipped to the address provided during checkout.
Customers are responsible for ensuring that their shipping address is accurate and complete. Leela’s Closet is not responsible for delivery issues resulting from an incorrect address supplied by the customer.
Please allow adequate time for shipping when planning your rental.
Once your order ships, tracking information will be provided when available.
If your package appears delayed, lost, or damaged during delivery, please contact us as soon as possible so we can help resolve the issue.
Shipping costs: Any shipping included in your rental package will be described at checkout. Any additional shipping charges will be disclosed before payment.
5. RETURNING YOUR RENTAL ITEMS
We want returning your items to be just as easy as borrowing them!
Please follow the return instructions provided with your order.
When returning your items:
- Return all rented pieces by the applicable rental deadline.
- Include all accessories or components supplied with your rental.
- Package items securely to help prevent damage during transit.
- Use the designated return shipping method when one is provided.
- Keep your return tracking information until your package has been delivered.
Your rental is not considered returned simply because you have packaged the items or dropped them off without a verifiable shipment record.
Please contact us if you need help with the return process.
Return shipping: Your order confirmation will explain how return shipping is handled. If a prepaid return label is included, please use that label and follow the supplied instructions.
6. CARING FOR YOUR RENTALS
Every piece in Leela’s Closet deserves a little love!
Our collection includes clothing and accessories that we want to share with customers for a long time.
While enjoying your rentals, please:
- Handle all items with reasonable care.
- Keep clothing away from avoidable stains, excessive dirt, and damaging substances.
- Take care around makeup, self-tanner, perfume, lotions, food, and beverages.
- Avoid alterations, repairs, or modifications without our written permission.
- Keep all included accessories together.
- Follow any special care instructions provided with your item.
Please do not attempt to remove difficult stains or repair damaged items yourself. Contact us first so we can advise you on the appropriate next steps.
7. CLEANING & HYGIENE
Leela’s Closet takes the cleanliness and presentation of its items seriously.
Returned clothing and accessories will be inspected and cleaned or sanitized as appropriate before being made available to another customer.
Customers should return items in the condition reasonably expected after normal use.
Please do not attempt to wash, dry-clean, or otherwise treat an item unless specifically instructed to do so.
If an item is returned with excessive dirt, stains, odors, or other cleaning issues beyond normal use, additional cleaning charges may apply when reasonably necessary and supported by the circumstances.
8. DAMAGE, STAINS, OR LOST ITEMS
We understand that accidents happen. However, we need to protect the items we share with our customers.
Customers are responsible for rental items while they are in their possession, subject to applicable law and circumstances outside their reasonable control.
Normal wear from reasonable use is expected and will not automatically result in additional charges.
Additional charges may apply when an item is returned with damage beyond normal wear, including:
- Permanent stains or discoloration.
- Rips, tears, or broken seams caused by misuse.
- Missing accessories or components.
- Damage caused by unauthorized alterations or repairs.
- Loss or failure to return a rented item.
If an item is damaged, please contact us as soon as possible. Early communication helps us determine the best way to handle the situation.
Charges will be based on the reasonable cost of cleaning, repair, replacement, or other actual loss, as appropriate. We will communicate with you about the issue before applying any additional charge.
We will not charge for ordinary wear and tear simply because an item has been rented.
9. LATE RETURNS
Please return your rental items by the deadline provided with your order.
Late returns may affect our ability to make items available to other customers.
If you anticipate a delay, contact us before your return deadline whenever possible.
Any applicable late fees or additional charges must be disclosed in the rental terms before your order is placed.
Repeated failure to return rental items on time may result in restrictions on future rentals.
If a delay results from a documented carrier issue or another circumstance outside your reasonable control, please contact us so we can review the situation.
10. CANCELLATIONS & REFUNDS
We understand that plans sometimes change.
Because rental items may be reserved for specific dates, cancellation requests should be submitted as soon as possible.
Please contact Leela’s Closet with your order number and cancellation request.
Cancellation eligibility, refunds, and any applicable fees will depend on the timing of your request and the terms disclosed when you placed your order.
Once a rental has shipped or the rental period has begun, cancellation and refund options may be limited.
If an item is unavailable, or if Leela’s Closet cannot fulfill your confirmed rental order, we will contact you to discuss an appropriate resolution, which may include a refund.
Nothing in this policy limits any rights you may have under applicable law.
11. SECURITY DEPOSITS
If a security deposit is required for a particular rental, the amount and conditions will be clearly disclosed before checkout.
Any refundable security deposit will be handled according to the terms presented at the time of purchase.
If deductions are necessary for eligible damage, loss, or other disclosed charges, we will communicate the reason and amount.
If no security deposit is required for your rental, no deposit will be collected.
12. RENTING VS. BUYING
Leela’s Closet offers items that may be available to borrow, purchase, or both.
Rentals: Rental items remain the property of Leela’s Closet and must be returned according to the rental terms.
Purchases: Items listed for sale are purchased outright and do not need to be returned as part of a rental agreement.
Please check each product listing carefully to confirm whether an item is available to rent, purchase, or both.
Purchased items are subject to the applicable purchase, return, and refund policies displayed at checkout or on our website.
13. ITEM AVAILABILITY & PRODUCT DESCRIPTIONS
We do our best to provide accurate product descriptions, photographs, sizing information, and condition details.
Because our collection includes new and pre-loved pieces, individual items may have unique characteristics or signs of previous use.
Please review the photographs, descriptions, and sizing details before placing your order.
If you have questions about an item’s fit, condition, or availability, please contact us before purchasing or renting.
Rental availability is subject to existing reservations and inventory.
14. CUSTOMER RESPONSIBILITIES
By placing a rental order with Leela’s Closet, you agree to:
- Provide accurate contact and shipping information.
- Pay the applicable rental charges at checkout.
- Follow the rental period and return instructions.
- Take reasonable care of borrowed items.
- Return all rented items and included accessories on time.
- Communicate promptly about shipping issues, damage, or other problems.
Failure to comply with the rental terms may affect eligibility for future rentals.
15. PRIVACY & CUSTOMER INFORMATION
We use the information you provide to process orders, arrange shipping, communicate with you, and manage your rental experience.
Your personal information is handled according to our Privacy Policy.
Please refer to our Privacy Policy for additional information about how customer information is collected, used, and protected.
16. QUESTIONS OR CONCERNS?
We want you to love your Leela’s Closet experience!
If you have questions about rental packages, shipping, returns, item availability, or any of these guidelines, please contact us before placing your order.
We’re happy to help you find something fabulous to borrow or buy.
Thank you for being part of Leela’s Closet!
Your closet just got a little bigger. 💗
Leela’s Closet reserves the right to update its policies as the business evolves. The terms applicable to your order will be those provided at the time of purchase, subject to applicable law.